REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, if the case allows for that to happen. 

You are required to inspect the delivered products once you receive your order and ensure that the products are “as expected” condition. In the event they are not in an “as expected” condition, please mail to info@evaemobstore.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.

 

RETURNS

Only incorrect orders are allowed to be returns,   customers can return the order entirely or partially. evaemobstore.com accepts exchanges or refund within 10 days from the receipt of the merchandise.

Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.

Please note that we can only accept exchanges from the country which the shipment was sent to.

Item/s that will not match *EVAE+ Mob return policy will not be taken into consideration and sent back to the customer at his own cost.

 

RETURN PROCESS

To return an item, please email customer service at info@evaemobstore.com to obtain a Return Merchandise Authorization (RMA) number.

Please follow the instructions given by the customer care team while sending your return back to *EVAE+ Mob avoiding any discrepancy.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Sale items are FINAL SALE and cannot be returned.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached.

evae mob packaging must not be used as the external parcel for the shipment.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

Authorized returns must be shipped using the carrier suggested by evaemobstore in the email providing the return instructions.

Returns from all countries are at customer’s own cost.

Size or color exchanges will only be issued if requested sizes and colors are in stock.

Exchanges for different items are not accepted.

An item can only be exchanged once.

All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact info@evaemobstore.com.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

evaemobstore.com reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of evaemobstore.com. In these cases, evae mob can return the box to the sender at the original shipping address. In case evaemobstore.com accepts returns that were not authorized or not in compliance, evaemobstore.com can withhold the 10% of the value of the returned item from the refund.